Privacy Policy
At GUDSMITH, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, browse our products, or place an order with us.
On this page
1. Introduction
GUDSMITH (“we”, “us”, or “our”) operates this website and offers furniture and interior products for sale. By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
This policy applies to information we collect through our website, over the phone, by email, and through any related sales, marketing, or ordering activities.
2. Information We Collect
Information you provide to us
- Contact details — such as your name, email address, phone number, and shipping or billing address.
- Order information — the products you purchase, order value, delivery preferences, and communication about your order.
- Enquiries — any information you share when you fill in a contact form, request a quote, or reach out to our support team.
Information collected automatically
- Device & usage data — such as your IP address, browser type, device information, pages viewed, and how you interact with our website.
- Cookies & similar technologies — as described in the Cookies section below.
3. How We Use Your Information
We use the information we collect to:
- Process, fulfil, and deliver your orders;
- Communicate with you about your orders, enquiries, and support requests;
- Operate, maintain, and improve our website and services;
- Personalise your experience and show you relevant products;
- Send you updates, offers, or marketing communications (where you have opted in);
- Detect, prevent, and address fraud, security, or technical issues;
- Comply with our legal and regulatory obligations.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to keep our website working, remember your preferences, understand how our website is used, and support our marketing efforts. Some cookies are essential for the site to function, while others help us analyse traffic and improve your experience.
You can control or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website works for you.
5. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers — such as logistics, delivery, and IT partners who help us run our business and fulfil your orders;
- Payment processors — to securely process your transactions;
- Marketplaces & sales channels — where you place an order with us through a third-party platform;
- Legal & regulatory authorities — where required by law, regulation, or valid legal process.
6. Payment Information
Payments made through our website are handled by secure third-party payment processors. We do not store your full card details on our servers. Your payment information is processed in accordance with the standards and policies of the relevant payment provider.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including to meet our legal, accounting, or reporting obligations. When your information is no longer required, we will securely delete or anonymise it.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights & Choices
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information;
- Object to or restrict certain processing of your information;
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any information.
11. Children’s Privacy
Our website and services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out to us:
GUDSMITH
Email: design@gudsmith.in
1/3, Hegganahalli Main Rd, off Magadi Main Road, Sollapuradamma Layout, Venkateswara Nagar, Sunkadakatte, Bengaluru, Karnataka 560091
